I saw them getting frustrated with a dog and having a rude tone with it, but against my better judgement I still let them groom my doggy because it was the only place with an opening. When I got her back, she looked okay, but looking her over noticed that it was choppy and not done well. I paid over $60.00 and she was not groomed well. When I got her home I noticed her paws had been cut by either scissors or a shaver and there was dried blood. Also some of her nails had not been cut and I took her in because her nails were too long, so now I have to take her somewhere else for a nail cut. I will not go back to this place!
We were very loyal customers to PetSmart grooming until today. We have repeatedly been told pricing over the phone, only to be charged more once we pick our dogs up. And at the point, the staff state that there is nothing that they can do because the dog has already had their hair cuts and baths. They trimmed our dogs face and cut his nails—charged us $60!!!!! I will NEVER bring my business to PetSmart Grooming ever again!
I don't know much about how they treat their other animals, but they take horrible care of their fish. I saw multiple dead fish in several different tanks, and a few filters were turned up too high and catching the fish's fins. They also have a terrible selection of cleaner critters, and a few tanks were overrun with snails.
This place is great friendly people great service quality products a special thanks to Lilly who took the time to help me figure out harnesses and seat belts. She really made me feel good about being a first time dog owner I just want to thank whoever manages the Fayetteville store for having such a wonderful staff and now that I have a dog I'll be back!
The assistant manager Kevin is rude and makes up policies. Lied multiple times and even accused me of fraud and "hustling" until I explained how coupons worked. Went to Rogers and they basically said he was full of it and I should make a complaint. They accepted my coupons without hassle and we all got a good laugh. Corporate issued a $15 gift card for the trouble, which was appreciated, but I'm not a thief and won't accept someone making up lies because they don't want to do their job correctly. He even tried charging me more to return the dog food. He wanted to charge me $6.xx to return one bag. It was absolutely crazy. Won't be going back to this location again. Rogers is much nicer.
Petsmart is a US Store based in Fayetteville, Arkansas. Petsmart is located at 3585 N Shiloh Dr, Fayetteville, AR 72703, USA.
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