I went here because I was suicidal and homicidal and had been off of antipsychotic medication for over a month. The staff was friendly and helpful. The psychiatrist was a little insensitive but was even nice enough at one point when I said I liked one on one therapy to take the time to have a therapy session with me. The food was okay. Its edible and some meals were really yummy. I LOVED the structure and routine of the days. Thats something I lack in my personal life is routine so it was nice to have that. There was a nurse who completely changed my perspective on life. Kathy in the womens unit I think was her name. Blonde heavy set woman. She inspired me to go back to nursing school. Wendi the tech on the women's unit is AMAZING she's very funny and relatable and does great groups. Tracy on the womens unit was a great nurse and shared personal experiences in groups. Overall I was very happy with my care and the experience i had here. Met friends I will have for life. Thank you Springwood's!
My boyfriend was admitted into this hell hole this past week. He is a black gentleman and was left in a room for over 8 hours until he was finally admitted in. Of course all the white people were processed in immediately but the black man had to wait for over 8 hours before anyone even came to talk to him at all!!!! In a room ALONE for over 8 hours! How is that caring or compassionate like this facility says they are??? I would never recommend this place to anyone not even my worst enemy.. He and I have both been in these types of facilities in the past and have never ever been treated this way! Yes I'm playing the race card here because it wasn't until a black man came on duty that anyone even spoke to him!! This is not the end of this. I will take every avenue possible to get to the bottom of this! I will rain hell on this place for the treatment of the man I love and care about! They have not heard the last of me. I will be contacting every higher up person at this facility and in the state of Arkansas!!! I will also be contacting my lawyer Monday morning!!!!!
Sorriest place to take a loved one. Tell them on the phone " oh yes, cone on we're ready to take them" then when you get them there " can't admit them, they don't meet the insurance criteria"
I wouldn’t allow anyone that I cared about even in the slightest to step foot into this building for help. I understand that there is a need for mental health facilities and how important they are but this place felt crooked to me. The counselor who was doing the interview process to decide if you needed inpatient or out was extremely nice - so nice it almost hurts to rate this a one star but the bad outweighs the good. She seemed very caring and genuine, not just like she was pretending to care but like she really did. Julian, the outpatient therapist, was also great. No complaints about him at all as he seemed to be very involved and very genuine as well about caring for each person in that room and what happened to them as well as leaving them better off than when they walked in his room which was comforting. Dr. Berner is why I’m giving this place a single star because the lack of care that he expressed was unreal. He made me nervous from the beginning and I wasn’t looking forward to meeting with him but it was a requirement sadly. After the first meeting with him I had asked if I could be switched to the other therapist because of how uncomfortable and uneasy he made me feel. If someone is there for help.. nothing productive is going to come from the therapy time if they feel uncomfortable and unwelcome to even simply speak. I wouldn’t even consider it “therapy” time because there was no therapy going on but rather judgement and belittlement. I can’t think of another time in my life that I’ve felt as judged and looked down upon as I did for those two sit down sessions with Dr. Berner. He told me to go pick up the antidepressant that he sent in and start taking it even tho I said countless times I wasn’t going to take an antidepressant because I wasn’t depressed which is my right as I wasn’t court ordered or inpatient but getting listened to and reapected wasn’t something that was being given in return even tho it was expected to be given the other way around. They send in antidepressants for everyone that goes into outpatient and I’m sure inpatient as well which obviously some people need it but not everyone and it should be a case to case basis but it didn’t seem as such. There’s no way every person in that building, in or outpatient, needs an antidepressant, at least not in my opinion. The experience overall would’ve been fine I believe had I maybe not had Dr. Berner but who knows. It just blew my mind that for someone who’s job is to communicate and try to help someone overcome their problems, whatever they may be, that they could be so blatantly judgemental without any shame about it and able to belittle someone in such a way. I’ve read multiple bad reviews on here about him but as always.. as long as they’re getting the money from you then that’s all that matters; not how you’re feeling or your opinion on things.
The staff is very professional but my friend said she felt like this was prison. They threatened her and terrorized her and every time she called she was crying. They had lied to her and said she would be not admitted then she was not allowed to leave. Then if she asked to leave, they threatened her. She was there three days before they gave her a sheet to sign and told her this was to show that they had explained her rights to her, but later found out that the paper they made her sign was actually and admission of aloping. I feel this place needs to be investigated. Read the law before you get involved with this place. They still have her there and they will not let her out.
This place is racist!!!!!!!!! Please don't send your loved ones here!!!!
Springwoods Behavioral Health is a US Health facility based in Fayetteville, Arkansas. Springwoods Behavioral Health is located at 1955 Truckers Dr, Fayetteville, AR 72704, USA.
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