The ABSOLUTE WORST retail expierence I've ever had. The one woman that helped me was extremely effecient and nice, but as far as customer service and online organization I would rate this expierence a 1/5.
I love sears its the only place I can get the clothing I like. They have great sales. I buy online and pick up at the store only takes five minutes to pickup.
The only reason I am giving it a 1 star is for a few staff members that work at Sears that wasn't involved in my situation but still managed to help us. This is the worst store I've ever shopped at. You can never find anyone in the store, shelves are always out of what you are looking for, and they are so disorganized. I have been trying to return a mattress that was the wrong one for a month now! I can't wait to have nothing to do with them again!
I need it to make a payment. I check online and saw that they closed at nine. Got there and they close at right o'clock. I arrived at 8:25. :-(
Bought a large item and was told at checkout that I'd get a percent discount saving me hundreds of dollars if I opened a Sears card, so I did. Credit card statement shows up, and it turns out that this is a percent discount only UP TO $35! (I'd never have opened a card for a measly $35 discount!) I called to get a resolution, and our local store manager basically said "though sh%#." There was also another problem with the order, but that was the biggest one! Sears is not doing well as a company, so I thought I'd throw them a little business. Never again.
Sears is a US Department Store based in Fayetteville, Arkansas. Sears is located at 4201 N Shiloh Dr #98, Fayetteville, AR 72703, USA.
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